Terms & Conditions

Apukaa Villa, Lonavala — Guest Inventory, Security Deposit & Property Usage Policy

Welcome to Apukaa Villa

Apukaa Villa is a privately owned property and not a commercial hotel. We take great pride in maintaining the villa, its furnishings and amenities. By confirming your booking and occupying the villa, you agree to comply with the following terms and conditions.

Security Deposit

A refundable security deposit of ₹10,000 shall be collected prior to check-in. It may be adjusted against breakage/damage to villa property or inventory, missing items, excessive cleaning, unauthorized events, smoking inside the villa, delayed checkout, or any violation resulting in financial loss. The balance, if any, is refunded within 48 hours after checkout inspection.

Check-in & Check-out

  • Check-in Time: 02:00 PM onwards
  • Check-out Time: 11:00 AM sharp

Guests staying beyond the checkout time will be chargeable at the Owner's discretion. Guests continuing to occupy the villa for more than two (2) hours beyond the scheduled checkout shall be liable to pay one full day's applicable villa tariff.

Cancellation & Refund Policy

  • Owner/Admin cancellation: booking may be cancelled due to any issue with a 100% refund.
  • Customer cancellation 10+ days before check-in: 100% refund.
  • Customer cancellation within 10 days of check-in: 10% cancellation fee; the remaining amount is refunded to the original payment account.

Inventory Breakage & Damage Charges

Kitchen & Dining

Dinner Plate₹500
Quarter Plate₹300
Soup Bowl₹300
Coffee Mug₹400
Tea Cup & Saucer₹500
Water Glass₹300
Whiskey Glass₹600
Wine Glass₹500
Serving Bowl₹1,000
Serving Tray₹1,500
Cutlery (per piece)₹250
Kitchen Knife₹500
Electric Kettle₹2,000

Living Area

Decorative Cushion₹800
Cushion Cover₹400
Coffee Table₹8,000
Side Table₹5,000
Decorative Showpiece₹1,500 – 10,000
TV Remote₹2,000
Smart TVActual Replacement Cost
Bluetooth SpeakerActual Replacement Cost
MicrowaveActual Replacement Cost

Pool & Outdoor Area

Pool Towel₹750
Outdoor Chair₹3,000
Outdoor Table₹8,000
Sun Lounger₹10,000
Garden Umbrella₹7,500
BBQ EquipmentActual Repair/Replacement Cost

Additional Charges & Penalties

Smoking Inside Villa₹10,000
Unauthorized Party/Event/Substance₹25,000
Excessive Cleaning Requirement₹5,000 – 15,000
Damage to Walls/ArtworkActual Repair Cost
Excessive Garbage Disposal₹2,000
Pet Related DamageActual Repair Cost
Loss of Any Villa AssetReplacement Cost + Handling Charges

The above charges are indicative and represent minimum recoverable amounts. Where actual repair, restoration or replacement cost exceeds the amount specified, Apukaa Villa reserves the right to recover the actual cost incurred, supported by invoices, quotations or market replacement value.

Guest Declaration

I/We acknowledge that Apukaa Villa is a private property and agree to abide by the villa rules, inventory policy, security deposit terms and checkout requirements. I/We accept liability for any damage, breakage, loss, misuse or delayed checkout occurring during our stay.